Shipping Policy

Shipping Fees & Delivery Timeline

Shipping charges are calculated and displayed during checkout.
Depending on your location, deliveries typically arrive within 2 to 7 business days, provided the item is available in stock.
Kindly note that during high-demand periods such as sales or holidays, additional processing time may be required.

Providing the Correct Address

It is the customer’s responsibility to enter the correct shipping details.
We are unable to make adjustments once the order is confirmed and cannot be held accountable for delivery issues caused by incorrect or incomplete addresses.

Unexpected Delays

Although we aim to deliver your order on time, factors beyond our control — such as adverse weather conditions or customs procedures — may occasionally lead to delays.
We sincerely appreciate your patience should this occur.

Split Shipments

In some situations, items from a single order may be dispatched separately to ensure faster fulfilment.
You will receive tracking updates for each package if this applies.

Changes & Cancellations

Please double-check your order before completing the checkout process.
Once an order has been shipped, it cannot be changed or canceled.

For any inquiries or concerns about your shipment, feel free to reach out to our customer support team via Instagram direct message.

Thank you for shopping with Ayana!

AYANA